Refund/Delivery Policy

Shaddock Marketing
23 Lemon Ave Mildura
Victoria 3500  Australia

Ph: 0412416701
Fax:03 50221149
Email: office@streamignaustralia.com.au

Payment Methods
Credit Card via Secured Website
You can use our secure online shopping cart to make your purchase and pay with your Visa or Mastercard.

Your order will only be dispatched once the funds have cleared into our bank account.

All Transactions with Shaddock Marketing are in $AUD currency.

Cheque or Money Orders
We are happy to accept either Business or Personal cheques & money orders made out to Shaddock Marketing. Please select the Cheque/Money Order  our postal address is 23 Lemon Ave Mildura 3500

Your order will only be dispatched once the funds have cleared into our bank account.

Please note that on all orders you will receive either an email or phone call to confirm your order has been received, another when your payment has cleared into our account and also to confirm when your package has been shipped.

Delivery
Shaddock Marketing will deliver Australia wide. We can also deliver internationally on request. Please contact us for an international orders before placing your order to discuss your needs.

All packages will be sent via Australia Post or delivered by digital Download

Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by calling 0412416701 within 2 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of Australia Post need to be left as they were delivered to you and taken to your local Australia Post branch for a claim to be filed.

All Postage and handling costs are based on our $15.00 rate for the first item, then $5.00 for every item thereafter.

We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

Refunds & Exchanges
All products sold by Shaddock Marketing come with a full manufacturers warranty (most stock is 12 months warranty, but some accessory items are 6 months warranty).

Shaddock Marketing do not offer any type of refund on goods that have been wrongly selected or change of mind.

Please feel free to contact us personally in regards to your individual situation should you wish to discuss refunds or exchanges in more detail.